About us

situated within the township fringe of Bunyip- 1km to M1 freeway - 60 minutes to Melbourne CBD Set on the Bunyip River with unencumbered views to the North, East & South, a magnificent property that encompasses history, beauty and a true sense of seclusion and serenity whilst living on the Urban Fringe in Melbourne's eastern growth corridor.

Cancellation Policy

1. CANCELLATION
i. For Standard Bookings, if you cancel your booking the following charges will apply in relation to each booking:
Up to 10 days prior to your scheduled check-in time: No cancelation fee will be applied and any deposit you have paid for your booking will be returned.
Within 10 days but up to 48 hours of your scheduled check-in time: a $200 cancellation fee will be deducted from any monies which you have already paid.
Within 48 hours of your scheduled check-in time: a 100% cancellation fee will apply and you will be required to pay to ProLodge the full amount of your booking less any amount which you have already paid.
ii. For Peak Season Bookings, if you cancel your booking the following charges will apply in relation to each booking:
Up to 30 days prior to your scheduled check-in time: No cancelation fee will be applied and any deposit you have paid for your booking will be returned.
Within 30 days of your scheduled check-in time: a 100% cancellation fee will apply and you will be required to pay to ProLodge the full amount of your booking fee less any amount which you have already paid.
iii. Any cancellation fees payable by you will be deducted from any monies paid by you to ProLodge and if insufficient funds are available, ProLodge may charge, and you authorise ProLodge to charge, the credit card the details of which you provided at the time of making your booking.
iv. Any surcharge applied to credit cards at the time payment for the booking is made will not be refunded.

2. NO-SHOWS OR TERMINATIONS
i. If you do not show up for your booking or terminate your booking early after you have checked in you will be charged a 100% cancellation fee and will be required to pay the full amount of your booking less any amount which you have already paid.

3. BOOKING CREDIT
i. If you have been issued with Booking Credit to be applied to future accommodation or accommodation package bookings with ProLodge, such credit will remain valid for twelve months from the day the booking is cancelled.
ii. Booking Credit may only be used to pay for the accommodation portion of your booking and may not be used for non-accommodation items such as restaurants, car parking, transfers, laundry, telephone, spa services, tours or taxes not included in accommodation rates.
iii. Any stay to be fully or partly paid for using Booking Credit must be booked and paid for in full prior to the expiry of the 12 month validity period.
iv. Any Booking Credit not redeemed at the expiry of the 12-month validity date will be forfeited in its entirety to ProLodge.
v. Administration fees may apply to bookings made using Booking Credit.

4. CHECKIN
i. Standard check-in time is 2:00pm but times may vary on request. You should confirm the check-in time prior to your scheduled check-in day.

5. CHECK-OUT: STANDARD
i. Standard check-out time is 11:00am. If you require more time to check out, you should confirm the check-out time prior to your scheduled check-out day.

6. SECURITY DEPOSITS
i. You must provide a credit card authorisation or imprint when you book.  The pre-authorisation process validates your credit card, and protects both the cardholder and merchant from increasing fraud incidents.
ii. The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.
iii. Once a pre-authorisation has been made, ProLodge cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction imposed by the card issuer, and cannot be negotiated.

7. CHILD POLICY
For the purposes of this clause "Child" or "Children" means a person or persons aged between 2 years and 13 years; "Infant" means a person under the age of 2 years
i. Children and Infants sharing a room with their parents or guardians may do so free of change if using existing beds and linen and not exceeding the maximum occupancy for the given room type.
ii. Children and Infants may not stay in any room without an Adult.
iii. Additional charges will apply if extra beds or linen (including rollaways, sofa beds or cots) are required. These are charged at the extra person rate. Extra person rates will be charged on a Room Only basis, unless otherwise stated.

8. EXTRA PERSON POLICY
i. Persons aged over 13 years will be charged Extra Person rates for each person staying in a room which exceeds the maximum occupancy for the room type, or where extra beds or linen are required.
ii. Extra person room rates will be charged on a Room Only basis, unless otherwise stated.

9. FACILITIES AND SERVICES
i. Whilst care is taken to ensure that the description of facilities and services of the ProLodge is accurate, these are continually being changed, upgraded, and on occasion taken out of service and if any feature/facility is essential to you in choosing this property, it is your responsibility to confirm with the property prior to making your booking that the feature/facility will be available during your stay.
ii. To the extent permitted by law ProLodge is not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent.
iii. Accommodation facilities listed may not apply to all room types.

10. SPECIAL REQUESTS
i. Whilst ProLodge attempts to satisfy all special requests, we do not guarantee that special requests can be accommodated.

11. MAPS AND IMAGES
i. Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided.
ii. Destination shots may have been supplied to ProLodge by third parties and ProLodge does not guarantee the accuracy of any destination shots.
iii. Photos and floor plans are indicative only. Actual rooms occupied may vary in decor and inclusions from those shown.

12. TRAVEL INSURANCE
i. ProLodge strongly recommends that at the time of booking you purchase comprehensive travel insurance to cover items including but not limited to: loss of booking amount through cancellation, loss or damage to personal baggage, loss of money and medical expenses.

13. GIFT CARDS
i. Gift Cards are not refundable or redeemable for cash.
ii. Gift Cards are valid for 12 months from the date of issue.
iii. Additional values cannot be added to an existing Gift Card; however, additional Gift Cards can be purchased.
iv. A surcharge will apply if Gift Cards are purchased using a credit or debit card.
v. Gift Cards are to be treated like cash and if they are defaced, mutilated, altered, lost or stolen they will not be replaced, refunded or redeemed.
vi. ProLodge does not accept any responsibility for lost or stolen Gift Cards.

14. UNACCOMPANIED MINORS
i. All guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian or other adult who has parental rights and responsibilities for the under 18 year old guest.
ii. If a guest is found to be a person under the age of 18 who is not accompanied by a responsible adult ProLodge may immediately cancel the guest's booking and the full booking amount will be forfeited to ProLodge under this clause.

15. THIRD PARTY PRODUCTS AND SERVICES
i. Third party products or services are sometimes sold together with accommodation provided by ProLodge. In such circumstances the third party is entirely responsible for supplying the products or services to you and any involvement ProLodge has in facilitating your booking with the third party is as the third party's agent. ProLodge is in no way the supplier of the products and services and to the extent permitted by law ProLodge is not liable for any failure by the third party to provide the products or services, nor for any act, error, omission, default or negligence of the third party.
ii. All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties.
iii. ProLodge does not warrant the accuracy of any information, statements or representations made by third parties

16. RELEASE, INDEMNITY AND PROPORTIONATE LIABILITY
i. To the extent permitted by the law, you agree to release, indemnify and hold harmless, ProLodge and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the ProLodge except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgment or loss arose out of, was caused by, attributable to or resulted from ProLodge's negligence, wrongful act/omission or breach of these terms and conditions.
ii. To the extent permitted by law the aggregate of ProLodge liability to you is limited to an amount not exceeding the amount paid by you for your booking.
iii. Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.

17. CONSUMER LAW
i. To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on ProLodge are excluded under these Terms and Conditions.
ii. Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits ProLodge to limit its liability, then ProLodge's liability is limited to:
i. in the case of services, supplying the services again or payment of the cost of having the services supplied again; and
ii. in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.

18. EVENTS BEYOND CONTROL
i. ProLodge is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
ii. All travel documents, observance of laws and government regulations are your responsibility.

19. USE OF INFORMATION
i. You consent and authorise ProLodge to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking.
ii. You consent to information which you have provided to ProLodge as part of your booking being used by ProLodge for the purpose of informing you about offers and promotions. 
iii. ProLodge will not provide or disclose any information you have provided to ProLodge to any person other than a related body corporate without your prior written consent.
iv. Upon request by you and to the extent permitted or required by law, ProLodge will provide you with access to and/or the ability to correct your personal information however only the person who made the booking will be entitled to access and/or correct personal information pertaining to that booking.
v. For more information, please refer to the Privacy Policy on the website of the relevant Participating Property.

20. GENERAL
i. The Terms and Conditions are governed by and will be construed in accordance with the laws of the State of Victoria, Australia.
ii. If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.