About us

situated within the township fringe of Bunyip- 1km to M1 freeway - 60 minutes to Melbourne CBD Set on the Bunyip River with unencumbered views to the North, East & South, a magnificent property that encompasses history, beauty and a true sense of seclusion and serenity whilst living on the Urban Fringe in Melbourne's eastern growth corridor.

Payment Policy

1. PAYMENT
Payments may be made by;
1. Direct deposit to our BSB/Bank Account below (No surcharge) 
2. Credit card ( Visa, Mastercard, Amex, Diners etc) 
3. POLi internet banking payment is available only for bookings made online and using an Australian bank account.
i. A non-refundable card surcharge will apply to payments made by Visa, Mastercard, Diners, American Express. The surcharge applied to these cards may vary and is displayed at the time payment for the booking is to be made. No surcharge will be applied to payment made using POLI internet banking.
ii. ProLodge accepts no responsibility for monies paid by you to a travel agency until cleared funds are received in the bank account of ProLodge.

2. DEPOSIT AND FINAL PAYMENT
i. For all bookings a deposit of $200 per booking must be received immediately to confirm your booking and if the total cost of your booking is less than $200, full payment is required at the time of booking.
ii. For Standard Bookings full payment must be received at least 10 days prior to your scheduled day of arrival or, if your booking is made within 10 days of your scheduled day of arrival, at the time of booking.
iii. For Peak Season Bookings full payment must be received at least 30 days prior to your scheduled day of arrival or, if your booking is made within 30 days of your scheduled day of arrival, at the time of booking.
iv. If any deposit or final payment is not received by the due date, ProLodge reserves the right to cancel the booking and any monies paid by you in relation to your booking will be forfeited to ProLodge.
v. Once final payment of your booking has been made confirmation of that payment and your booking will be sent to you via email or post to the email or postal address you provided at the time you made the booking.

3. RATES AND CHARGES
i. The currency applicable to any quoted rates will be specified with the quoted rate. All quoted rates are subject to change at any time until full payment is received.
ii. Quoted rates are inclusive of all compulsory government or regulatory charges and taxes (for example GST) where applicable.
iii. Quoted rates do not include transport to or from the Participating Property or items of a personal nature including but not limited to laundry, telephone, taxis, room service, meals or transfers, airport taxes), unless otherwise indicated.
iv. If you have been quoted a rate that includes meals and or transport you should contact the relevant Participating agency directly to obtain details of these inclusions.
v. Some rates which are quoted are valid only for a minimum number of nights and if the number of nights included in your booking changes the rate may also change.

4. REFUNDS
i. Any amount paid by you to ProLodge for your booking (including deposits) shall be dealt with as stated in these Terms and Conditions.

5. AMENDMENTS
i. All amendments are subject to the availability at the time the amendment is requested.
ii. Amendments for Standard Bookings may be requested within up to 72 hours prior to your scheduled check-in time.
iii. Amendments for Peak Season Bookings may only be requested up to 30 days prior to your scheduled check-in time.
iv. If amendments are requested outside the time frames specified you may be charged a 100% cancellation fee in addition to the cost of your amended booking and any reduction in the amount which is payable by you in such case will be at ProLodge's absolute discretion.
v. If the rate which applies to an amended booking is greater than the rate which applied to the original booking, you must pay the difference along with any amendment fee in full at the time the amendment is approved.